Family Dental Clinic
According to our open methodology, this clinic scored 75.6/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #5 of 27 ranked clinics · Last checked: 7 October 2026
75.6/100
Positions by Rating Profile
- Overall Transparency & Trust#575.6/100
- Best for Expats#475.8/100
- Best for Dental Implants#671/100
- Best for Emergency Dental Care#480/100
- Best Price Transparency#950.8/100
- Best English-speaking Clinics#380.7/100
- Best for Families / Children#481.2/100
- Sleep Dentistry (GA / deep sedation)#275.6/100
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ✓ General anaesthesia / deep sedation (sleep dentistry) — General anaesthesia / deep sedation documented Wisdom tooth page: local anaesthesia is most common, with sedation or general anaesthesia used if needed. [family-dental-clinic-deepen-48]
Summary
Dental clinic with two units at Prima Tanjung Business Centre on Jalan Fettes, Tanjung Tokong, and three dentists named on its site. Offers braces and clear aligners, implants, root canal treatment, suction dentures, wisdom tooth surgery and children's dentistry; open seven days, until 9pm on Wednesdays and Thursdays. The site gives general Malaysian price ranges rather than the clinic's own fees; booking by WhatsApp.
Dr. Tan Yu Qin is no longer on the clinic’s team page but is still named on its contact form and area pages; the Malaysian Dental Council register lists this clinic as an additional place of practice for him in 2026.
Strengths
- Information Transparency: 20 of 20 points.
- Reputation & Reviews: 19 of 20 points.
- Medical Infrastructure: 13 of 15 points.
- Communication & Service: 8.5 of 10 points.
- No red flags identified in public sources.
Weaknesses
- Price Transparency: 0 of 15 verifiable points (missing: prices or price ranges published; cleaning price listed; filling price listed; crown price listed; implant price listed; consultation price listed; x-ray / imaging price listed)
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
20 / 20
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website Clinic site in English with team, treatment, contact and area pages and a blog; live on 2026-10-07. [family-dental-clinic-deepen-33] | 4/4 |
| ✓ | Dentist names listed The team page names three dentists: Dr. Tan Wei Sern (principal), Dr. Michelle Goh and Dr. Soo Ping Qin; area pages also list Dr. Pauline Lee Poh Ling and Dr. Eugene. [family-dental-clinic-deepen-34] [family-dental-clinic-deepen-35] | 3/3 |
| ✓ | Dentist specializations listed Degrees stated (Bachelor of Dental Surgery, AIMST University) with further training, clinical interests and certificates in implants, aligners and suction dentures. [family-dental-clinic-deepen-34] [family-dental-clinic-deepen-36] | 2/2 |
| ✓ | Real clinic photos Photos of the shopfront with the Family Dental lettering and of the building with its clinic signs on the clinic site. [family-dental-clinic-deepen-33] | 2/2 |
| ✓ | Service list published The treatments page lists ten treatments, from cleaning and fillings to braces, implants, dentures, wisdom tooth surgery and children's dentistry. [family-dental-clinic-deepen-37] | 3/3 |
| ✓ | Clear contact details Phone and WhatsApp 010-886 0830 and email hello@familydental.my on every page; the same number on the Google listing. [family-dental-clinic-deepen-38] [family-dental-clinic-deepen-39] | 2/2 |
| ✓ | English website version The clinic site is in English, with some blog articles in Malay. [family-dental-clinic-deepen-33] | 2/2 |
| ✓ | Address and map published Two units at Prima Tanjung Business Centre, Jalan Fettes, Tanjung Tokong, with an interactive Google map on the contact page. [family-dental-clinic-deepen-38] | 2/2 |
Price Transparency
0 / 15
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✗ | Prices or price ranges published Price tables on the site are headed as Malaysian or Penang market ranges; the crown page and the price guide state they do not represent the clinic's own rates. [family-dental-clinic-deepen-40] [family-dental-clinic-deepen-41] [family-dental-clinic-deepen-42] [family-dental-clinic-deepen-43] [family-dental-clinic-deepen-44] [family-dental-clinic-deepen-45] [family-dental-clinic-deepen-46] [family-dental-clinic-deepen-47] [family-dental-clinic-deepen-48] | 0/3 |
| ✗ | Cleaning price listed No clinic fee for scaling or cleaning on the treatment and enquiry pages; the Malay price guide gives market ranges for reference only. [family-dental-clinic-deepen-37] [family-dental-clinic-deepen-36] [family-dental-clinic-deepen-42] | 0/2 |
| ✗ | Filling price listed No clinic fee for fillings on the treatment and enquiry pages; a blog article gives Malaysian market ranges (composite fillings RM150–RM400 per tooth). [family-dental-clinic-deepen-37] [family-dental-clinic-deepen-36] [family-dental-clinic-deepen-16] | 0/2 |
| ✗ | Crown price listed The crown page gives market ranges and states they do not represent the clinic's rates. [family-dental-clinic-deepen-41] | 0/2 |
| ✗ | Implant price listed The implant page table is headed "General Dental Implant Price in Malaysia"; an exact quotation requires a consultation. [family-dental-clinic-deepen-40] | 0/2 |
| ✗ | Consultation price listed Consultation and X-rays appear only in the general Malaysian implant price table (RM100–300), not as the clinic's fee; the braces page gives no consultation fee. [family-dental-clinic-deepen-40] [family-dental-clinic-deepen-49] | 0/2 |
| ✗ | X-ray / imaging price listed X-rays appear only in the general Malaysian implant price table and as a cost factor on the wisdom tooth page, not as the clinic's fee. [family-dental-clinic-deepen-40] [family-dental-clinic-deepen-48] | 0/2 |
Reputation & Reviews
19 / 20
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ✓ | Google rating (Bayesian-adjusted) as of 2026-10-07; star histogram 5*..1* = 222/3/1/0/5 [family-dental-clinic-deepen-39] | 6/6 |
| ◐ | Google review volume as of 2026-10-07 [family-dental-clinic-deepen-39] | 2.5/3 |
| ✓ | Review recency Newest Google review dated 2026-09-30. [family-dental-clinic-deepen-39] | 3/3 |
| ✓ | Clinic responds to reviews Owner replies under 13 of the 15 Google reviews read, including all five one-star reviews; the latest replies are dated 2026-09-29. [family-dental-clinic-deepen-39] | 2/2 |
| ✓ | No recurring complaints One low rating in the last 24 months (1 star, 2025-06: a RM50 charge not announced beforehand); three older 1-star reviews (2018, 2023) also dispute a bill. 1–2 stars: 5 of 231; all answered. [family-dental-clinic-deepen-39] | 2/2 |
| ✓ | No suspicious review patterns 15 reviews read (2017-11 to 2026-09-30): 13 accounts carry other reviews, three are Local Guides; texts all worded differently; five 1-star reviews stand with owner replies. [family-dental-clinic-deepen-39] | 2/2 |
| ✓ | Active Facebook presence Facebook page linked from the clinic site: about 1.8 thousand followers, recommended by 100% of 29 reviews; newest post dated 2026-07-22. [family-dental-clinic-deepen-18] [family-dental-clinic-deepen-6] [family-dental-clinic-deepen-26] | 1/1 |
| ✗ | TripAdvisor presence No TripAdvisor profile found for the clinic in Penang; the clinic's own website does not mention TripAdvisor [family-dental-clinic-deepen-31] [family-dental-clinic-deepen-32] | 0/0.5 |
| ✓ | Other review platforms Dental Departures profile with 11 reviews, rating 5.00 (2026-10-07). [family-dental-clinic-platforms-2] | 0.5/0.5 |
Medical Infrastructure
13 / 15
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Vatech panoramic X-ray and VistaPano S Ceph listed among the clinic's equipment. [family-dental-clinic-deepen-37] [family-dental-clinic-deepen-33] | 2/2 |
| ✗ | CBCT (3D imaging) The equipment list names panoramic and cephalometric X-ray units and an intraoral scanner, but no CBCT. [family-dental-clinic-deepen-37] | 0/2 |
| ✓ | Implantology Dental implants offered, with the procedure explained step by step on the implant page. [family-dental-clinic-deepen-40] | 2/2 |
| ✓ | Orthodontics Metal, self-ligating and ceramic braces and clear aligners. [family-dental-clinic-deepen-49] | 2/2 |
| ✓ | Oral surgery Wisdom tooth surgery and extractions performed at the clinic. [family-dental-clinic-deepen-48] | 2/2 |
| ✓ | Pediatric dentistry Children's dentistry listed; the enquiries page offers dental care for children up to age 7. [family-dental-clinic-deepen-37] [family-dental-clinic-deepen-36] | 1.5/1.5 |
| ✓ | Emergency care The clinic tries to see patients with sudden tooth pain the same day; its Google listing names it an emergency dental service. [family-dental-clinic-deepen-35] [family-dental-clinic-deepen-19] [family-dental-clinic-deepen-39] | 1.5/1.5 |
| ✓ | Works with international patients The clinic states it regularly sees tourists and expats; a 6% service tax notice covers patients without a Malaysian MyKad. [family-dental-clinic-deepen-35] [family-dental-clinic-deepen-36] | 2/2 |
Communication & Service
8.5 / 10
How easy it is to contact the clinic, get answers, and book - especially for international patients.
| ✓ | WhatsApp / LINE available WhatsApp booking at 010-886 0830, linked on every page. [family-dental-clinic-deepen-38] | 2/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken Contact page: "Our team speaks English, Mandarin, and Malay". [family-dental-clinic-deepen-38] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible Enquiry form with a choice of treatment and dentist; the clinic invites dental questions by phone or WhatsApp and offers to explain options and estimated cost. [family-dental-clinic-deepen-38] [family-dental-clinic-deepen-34] [family-dental-clinic-deepen-40] | 1.5/1.5 |
| ✓ | Clear service explanations The implant and wisdom tooth pages explain each step of the procedure and the recovery. [family-dental-clinic-deepen-40] [family-dental-clinic-deepen-48] | 1/1 |
| ✓ | Convenient opening hours Open seven days: until 9pm on Wednesday and Thursday, 10am to 6pm at weekends; the Google listing gives a 5 PM closing on Monday, Tuesday and Friday, the site 6pm. [family-dental-clinic-deepen-33] [family-dental-clinic-deepen-39] | 1.5/1.5 |
AI & Search Visibility
7.5 / 10
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Malaysia", "English speaking dentist Malaysia", "dental implants Malaysia", "emergency dentist Malaysia", "Malaysia dental clinic for expats".
| ✓ | Mentioned for: best dentist Malaysia Clinic site seventh on the first page of web results for "best dentist Penang" on 2026-10-07. [family-dental-clinic-deepen-50] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Malaysia Named in the AI Overview for "English speaking dentist Penang" on 2026-10-07. [family-dental-clinic-deepen-50] | 1/1 |
| ✓ | Mentioned for: dental implants Malaysia Clinic site ninth on the first page of web results for "dental implants Penang" on 2026-10-07. [family-dental-clinic-deepen-50] | 1/1 |
| ✗ | Mentioned for: emergency dentist Malaysia Not in an AI Overview, the local results or the first page of web results for "emergency dentist Penang" on 2026-10-07. [family-dental-clinic-deepen-50] | 0/1 |
| ✓ | Mentioned for: Malaysia dental clinic for expats Clinic site sixth on the first page of web results for "Penang dental clinic for expats" on 2026-10-07. [family-dental-clinic-deepen-50] | 1/1 |
| ✗ | Structured data on website Structured data names the organisation only (name, logo, social links); no Dentist or LocalBusiness markup with address, phone or hours. [family-dental-clinic-deepen-33] [family-dental-clinic-deepen-38] | 0/1.5 |
| ✓ | Google indexing quality Clinic site first for its name and on web page 1 (eighth) for "dental implants Penang" on 2026-09-18 [family-dental-clinic-deepen-20] [family-dental-clinic-deepen-10] | 2/2 |
| ✓ | Dedicated service pages Separate pages for implants, braces, root canal, whitening, dentures, suction dentures, veneers, crowns and wisdom tooth surgery. [family-dental-clinic-deepen-40] [family-dental-clinic-deepen-49] [family-dental-clinic-deepen-48] [family-dental-clinic-deepen-46] [family-dental-clinic-deepen-43] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: not checked against public sources yet — unverified, no penalty
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Tan Wei Sern [family-dental-clinic-deepen-34] [family-dental-clinic-lic] | Principal Dentist | 6615 |
| Dr. Michelle Goh [family-dental-clinic-deepen-34] [family-dental-clinic-lic] | Associate Dentist | 11577 |
| Dr. Soo Ping Qin [family-dental-clinic-deepen-34] [family-dental-clinic-lic] | Associate Dentist | 10551 |
| Dr. Tan Yu Qin [family-dental-clinic-deepen-38] [family-dental-clinic-deepen-35] [family-dental-clinic-lic] | — | 12849 |
Red Flags
No red flags identified in the public sources we reviewed.
Data We Could Not Verify
- Communication & Service: Response speed
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://familydental.my/ |
|---|---|
| Phone | +60 10-886 0830 |
| +60 10-886 0830 | |
| https://www.facebook.com/familydentalpenang | |
| Google Maps | Map listing |
| Address | 98-1-27, Jalan Fettes, Prima Tanjung Business Centre, 10470 Tanjung Tokong, Pulau Pinang, Malaysia |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| family-dental-clinic-lic | https://mhps.moh.gov.my/SEARCH/index.php/site/productlist/c31bAc82F… | Malaysian Dental Council register, data as of 2026-10-07: premise KLINIK PERGIGIAN FAMILY DENTAL, Jalan Fettes, Bandar Tanjong Tokong, lists four practitioners for 2026, all Dental Surgeon: TAN WEI SERN (6615) and MICHELLE GOH YOU XUAN (11577) at NO. 98-1-27, JALAN FETTES PRIMA TANJUNG BUSINESS CENTRE, practice type PRINCIPLES; SOO PING QIN (10551) at 98-G-28, JALAN FETTES, practice type PRINCIPLES, with a further premise at KLINIK PERGIGIAN BEAUTIFUL SMILE, LOT C-1-5, TAPAK VANTAGE, TANJONG TOKONG; TAN YU QIN (12849) at NO. 98-1-27, practice type OTHERS, his principal premise being KLINIK PERGIGIAN TIME DENTAL, 1-1-34 (GROUND FLOOR), I-AVENUE MEDAN KAMPUNG RELAU 1, 11900 BAYAN LEPAS. PAULINE LEE POH LING (9265), named on the clinic's area pages, is registered for 2026 at KLINIK PERGIGIAN ARC DENTAL, GROUND FLOOR NO. 14A LORONG ABU SITI, 10400 GEORGETOWN (PRINCIPLES) and KLINIK PERGIGIAN K.K. ONG, DESA TANJONG JALAN TANJONG TOKONG (OTHERS), not at this premise. | 2026-10-07 |
| family-dental-clinic-deepen-6 | https://familydental.my/ | Home page, live 2026-09-18: "There are two Family Dental clinics in Malaysia present in Tanjung Tokong, Penang."; "Open 7 days a week — Opening hours: Mon, Tue & Fri (9am–6pm); Wed & Thu (9am–9pm); Sat, Sun & Public Holidays (10am–6pm)"; "Advanced dental technology — Vatech panoramic X-ray, VistaPano S Ceph, Shining 3D intraoral scanner"; "Children's Dentistry — Gentle, friendly care for children at all stages of development"; "Take a sneak peek into our clinic." with photos of the building and its Family Dental signs; links to the clinic's Facebook, Instagram and WhatsApp; structured data: WebSite, WebPage, BreadcrumbList and an Organization entry with name, URL, logo and social links only, no Dentist or LocalBusiness markup with address, phone or hours | 2026-09-18 |
| family-dental-clinic-deepen-8 | search:best dentist Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 The Garden Dental, 2 Loh Dental Penang, 3 SmileBay Dental Surgery - Air Itam; web page 1 in order: dentistpenang.my, whatclinic.com, penangdentalsurgery.com, thegardendental.com.my, familydental.my, kliniknearme.com.my, islandhospital.com, smilebaydental.com | 2026-09-18 |
| family-dental-clinic-deepen-9 | search:English speaking dentist Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 The Garden Dental, 2 Klinik Pergigian Dentabay Georgetown, 3 A Dental Bayan Lepas; web page 1 in order: dentistpenang.my, penangdentalsurgery.com, whatclinic.com, islandhospital.com, wongandsimdental.com, livingsmiledental.com, pah.com.my, hlwe.com.my, smilebaydental.com | 2026-09-18 |
| family-dental-clinic-deepen-10 | search:dental implants Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 Artius Penang Dental Specialist Centre, 2 The Garden Dental, 3 Wong & Sim Dental Clinic (Pulau Tikus); web page 1 in order: smilebayimplantcentre.com, wongandsimdental.com, dentaldepartures.com, hlwe.com.my, smilebaydental.com, dentistpenang.my, whatclinic.com, familydental.my, islandhospital.com, thegardendental.com.my | 2026-09-18 |
| family-dental-clinic-deepen-11 | search:emergency dentist Penang | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 Klinik Pergigian Dentabay Georgetown, 2 The Garden Dental, 3 A Dental Bayan Lepas; web page 1 in order: pah.com.my, hlwe.com.my, en.pusatsejahtera.usm.my, islandhospital.com, dentalclinicclosetome.my, wongandsimdental.com, cozytdentalseremban.com.my, quaydentalpenang.com | 2026-09-18 |
| family-dental-clinic-deepen-12 | search:Penang dental clinic for expats | Google 2026-09-18 (English, gl=my, non-personalised): no AI Overview; local results 1 Penang Dental Surgery, 2 The Garden Dental, 3 Wong & Sim Dental Clinic (Pulau Tikus); web page 1 in order: dentistpenang.my, penangdentalsurgery.com, islandhospital.com, wongandsimdental.com, familydental.my, smilebaydental.com, dentaldepartures.com, erufucare.com | 2026-09-18 |
| family-dental-clinic-deepen-16 | https://familydental.my/composite-filling-vs-amalgam-filling-malaysia | Blog article, read 2026-10-07: "How Much Does a Dental Filling Cost in Malaysia?"; "Composite fillings: RM150–RM400 per tooth" given as a Malaysian market range; "Private clinics like Family Dental in Penang provide transparent pricing during consultation so you know exactly what to expect before any procedure begins." | 2026-10-07 |
| family-dental-clinic-deepen-18 | https://www.facebook.com/familydentalpenang | Facebook page FamilyDental Clinic (name also given in Chinese), read 2026-09-18: about 1.8 thousand followers, recommended by 100% of 29 reviews; newest post 2026-07-22; address 98-G-28 & 98-1-27 Jalan Fettes, Prima Tanjung Business Centre; WhatsApp button and +60 10-886 0830; links familydental.my | 2026-09-18 |
| family-dental-clinic-deepen-19 | https://familydental.my/dentist-georgetown | Georgetown page, read 2026-10-07: "We recommend booking ahead via WhatsApp or phone so we can prepare for your visit, though we do our best to accommodate urgent same-day dental pain."; "Dentists on duty: Dr. Tan Wei Sern, Dr. Michelle Goh, Dr. Pauline Lee Poh Ling, Dr. Eugene." | 2026-10-07 |
| family-dental-clinic-deepen-20 | search:Family Dental Clinic Penang Tanjung Tokong | Google 2026-09-18 (English, gl=my, non-personalised): familydental.my is the first organic result for the clinic's name | 2026-09-18 |
| family-dental-clinic-deepen-26 | https://familydental.my/ | Site-wide read found a link to facebook.com/familydentalpenang | 2026-09-17 |
| family-dental-clinic-deepen-31 | https://www.tripadvisor.com/TypeAheadJson?action=API&query=Family%2… | A search for "Family Dental Clinic Tanjung Tokong Penang" returned only unrelated results (Tanjung Tokong Tourism; a go-kart venue in Bayan Lepas), no listing for the clinic | 2026-09-29 |
| family-dental-clinic-deepen-32 | https://familydental.my/ | Homepage read in full; no reference to tripadvisor.com anywhere on the page | 2026-09-29 |
| family-dental-clinic-platforms-2 | https://www.dentaldepartures.com/dentist/family-dental-clinic-penang | Dental Departures profile of Family Dental Clinic - Penang, read 2026-10-07: rating 5.00 from 11 reviews; listed under George Town, Malaysia | 2026-10-07 |
| family-dental-clinic-deepen-33 | https://familydental.my/ | Home page, live 2026-10-07: "There are two Family Dental clinics in Malaysia present in Tanjung Tokong, Penang."; "Open 7 days a week — Opening hours: Mon, Tue & Fri (9am–6pm); Wed & Thu (9am–9pm); Sat, Sun & Public Holidays (10am–6pm)"; "Advanced dental technology — Vatech panoramic X-ray, VistaPano S Ceph, Shining 3D intraoral scanner"; "Children's Dentistry — Gentle, friendly care for children at all stages of development"; "You can choose to call us or even schedule an appointment via WhatsApp"; "hello@familydental.my" and "010-886 0830" in the footer; the site is in English, with a few blog articles in Malay; links to the clinic's Facebook page (facebook.com/familydentalpenang) and Instagram; the gallery photos show the shopfront with the Family Dental lettering and the building with its Klinik Pergigian FamilyDental signs; an interactive map marks both units; structured data: WebPage, WebSite, BreadcrumbList and an Organization with name, url, logo, image and sameAs only — no Dentist or LocalBusiness markup, no address, telephone or opening hours | 2026-10-07 |
| family-dental-clinic-deepen-34 | https://familydental.my/our-team | Our team page, read 2026-10-07: "Principal Dentist" "Dr. Tan Wei Sern", "With a special interest in root canal treatment"; "Associate Dentist" "Dr. Michelle Goh", "Graduated with a Degree in Bachelor of Dental Surgery from Aimst University. and has undergone advanced clinical training in Italy and Taiwan.", "certified Osstem implant clinician as well as Clear Correct Aligner certified dentist"; "Associate dentist" "Dr. Soo Ping Qin", "A graduate of AIMST University", "With a special interest in aesthetic dentistry"; "Our team communicates in English, Mandarin and Malay"; "You can always reach out to us or visit our dental clinics if you need any dental-related advice or assistance. We’re just a phone call or a text message away."; Dr. Tan Yu Qin (Eugene), listed on this page on 2026-09-18, is no longer on it | 2026-10-07 |
| family-dental-clinic-deepen-35 | https://familydental.my/dentist-batu-ferringhi | Batu Ferringhi page, read 2026-10-07: "Experience treating tourists and expats who need urgent or one-off dental care while travelling"; "Yes, we regularly see visitors and expats staying in the Batu Ferringhi area for urgent dental issues or routine care during their stay."; "Contact us directly by phone or WhatsApp and we'll do our best to fit you in the same day — sudden pain shouldn't wait until you're back home."; "Yes, our team communicates comfortably in English, Mandarin, and Malay"; "Dentists on duty: Dr. Tan Wei Sern, Dr. Michelle Goh, Dr. Pauline Lee Poh Ling, Dr. Eugene." | 2026-10-07 |
| family-dental-clinic-deepen-36 | https://familydental.my/enquiries | Enquiries page, read 2026-10-07: "Effective 1 Sept 2025, a 6% Service Tax will apply to all dental services for non-MyKad/MyKid holders, as required by RMCD"; under "Meet our dentists": "Dr. Tan Wei Sern", "He holds a Bachelor of Dental Surgery from AIMST University and advanced training in Singapore."; "Dr. Michelle Goh", "graduated in AIMST University, completed advanced clinical in Italy and Taiwan"; "Soo Ping Qin"; "Pediatric Dentistry" "Dental care for children up to 7 years age."; treatments listed without fees, among them "Scaling & Polishing", "Tooth Filling", "Dental Crowns", "Dental Implants" and "Wisdom Tooth surgery"; address "98-1-27 & 98-G-28, Jalan Fettes," | 2026-10-07 |
| family-dental-clinic-deepen-37 | https://familydental.my/our-treatments | Our treatments page, read 2026-10-07: "Teeth Cleaning and Prevention", "Restorative Dentistry", "Dental Filling", "Root Canal Treatment", "Braces Treatment", "Teeth Whitening", "Denture", "Dental Surgery or Wisdom Tooth Extraction", "Children’s Dentistry", "Dental Implants", each described without a price; under "Dental technology": "Philips Zoom! Whitening", "Vatech X-ray Machine" ("panoramic images"), "VistaPano S Ceph" ("cephalometric X-ray images") and "Shining 3D Aoralscan 3" (an intraoral scanner); no CBCT or cone-beam unit in the list; no fee or price figure on the page | 2026-10-07 |
| family-dental-clinic-deepen-38 | https://familydental.my/contact-us | Contact page, read 2026-10-07: "Our team speaks English, Mandarin, and Malay"; "Have a question? Or want to schedule an appointment? Send us a message and we will get back to you as soon as possible."; an enquiry form asking "What treatment would you like to inquire?" (seven treatment groups) and "Select Your Dentist" ("Dr. Tan Wei Sern", "Dr. Michelle Goh", "Dr. Eugene Tan Yu Qin"); "create a personalised treatment plan that fits your needs and budget"; addresses "98-G-28, Jalan Fettes," and "98-1-27, Jalan Fettes," at "Prima Tanjung Business Centre," Tanjung Tokong, with an interactive Google map marking both units; "hello@familydental.my"; "010-886 0830" and a WhatsApp link to +60 10-886 0830; structured data as on the home page: an Organization with name, logo and social links only, no Dentist or LocalBusiness markup | 2026-10-07 |
| family-dental-clinic-deepen-39 | https://www.google.com/maps?cid=6415810400052997883&hl=en | Google listing read 2026-10-07 (claimed by the owner): 4.9 from 231 reviews; histogram 5★ 222 / 4★ 3 / 3★ 1 / 2★ 0 / 1★ 5; 98-1-27, Jalan Fettes, Prima Tanjung Business Centre, 10470 Tanjung Tokong; phone +60 10-886 0830; categories Dental clinic, Cosmetic dentist, Dentist, Emergency dental service, Medical clinic, Orthodontist, Periodontist; hours Wednesday and Thursday 9 AM–9 PM, Monday, Tuesday and Friday 9 AM–5 PM, Saturday and Sunday 10 AM–6 PM. 15 reviews read (the five most relevant, the five newest and the five lowest-rated), dated 2017-11-22 to 2026-09-30; newest 2026-09-30. Owner replies under 13 of the 15: four dated 2026-09-29, others 2026-06-29 and 2026-04-27; none yet under the reviews of 2026-09-30 and 2026-07-06. All five 1★ reviews read, each with an owner reply: 2025-06-10 "I was charged RM50 for rubber dam WITHOUT prior knowledge & no explanation whatsoever"; 2023-10-01 an extraction quoted at RM300 and billed at RM530; 2023-03-23 "Got charged RM40 and calling it 'consultation'" for a child who would not be treated; 2018-04-05 a cleaning quoted at RM 90 and billed at 270; 2017-11-22 no details given. Reviewer accounts: 13 of the 15 carry other reviews (three Local Guides with 17, 59 and 106 reviews), two have a single review; the ten 5★ texts are worded differently and name different treatments (braces, fillings, a wisdom tooth extraction, a child's visit); four of them are dated 2026-09-11 to 2026-09-13, two from a visiting couple. A review of 2026-08-10 thanks the clinic "for accommodating my last-minute appointment"; the owner's reply: "We're glad we could accommodate your last-minute appointment" | 2026-10-07 |
| family-dental-clinic-deepen-40 | https://familydental.my/dental-implant | Dental implant page, read 2026-10-07: table "General Dental Implant Price in Malaysia" with the rows "Single Dental Implant (including crown)" 4,500 – 8,500 and "Consultation & X-Rays" 100 – 300, followed by "Note: Prices may vary depending on dentist experience, clinic location, implant system used, and any additional procedures required such as bone grafting or extractions."; "To receive a personalised treatment plan and exact quotation, a dental consultation is required."; "Speak with our dental team to understand your treatment options, expected procedure and estimated cost." above the call and WhatsApp buttons; the page explains what an implant is and each stage from "Damaged Tooth Removal" to "Artificial Tooth Placement"; no fee is stated as the clinic's own | 2026-10-07 |
| family-dental-clinic-deepen-41 | https://familydental.my/dental-crown-and-bridge | Crown and bridge page, read 2026-10-07: "General Dental Crown Price in Malaysia: Cost of Crown Gigi"; "Please note that these prices are for general reference only and do not represent our clinic’s rates. For accurate pricing, we recommend scheduling a consultation with us." | 2026-10-07 |
| family-dental-clinic-deepen-42 | https://familydental.my/panduan-harga-rawatan-pergigian-malaysia | Malay-language price guide, read 2026-10-07: "harga yang disenaraikan di sini adalah untuk tujuan rujukan sahaja dan tidak mewakili harga di klinik kami" (the prices listed are for reference only and do not represent the clinic's prices); the ranges it gives for scaling and other treatments are private-clinic and government-clinic market figures | 2026-10-07 |
| family-dental-clinic-deepen-43 | https://familydental.my/suction-dentures | Suction dentures page, read 2026-10-07: "Suction Dentures Price in Malaysia"; "The cost of suction dentures in Malaysia varies depending on the type of denture required, clinical complexity, materials used and whether treatment is required for one or both arches."; table rows "Suction Denture (per arch)" RM3,000 – RM6,000 and "BPS Complete Denture (per arch)" RM6,000 – RM10,000; "Prices are indicative and may vary according to individual treatment requirements."; "The final quotation will be provided after your dentist examines your mouth and confirms the most appropriate denture option." | 2026-10-07 |
| family-dental-clinic-deepen-44 | https://familydental.my/dental-veneers | Dental veneers page, read 2026-10-07: "Dental Veneers Price in Malaysia"; "The cost of dental veneers in Malaysia varies depending on the material, number of teeth, and complexity of the case."; table rows "Composite Veneers" RM400 – RM800 and "Porcelain Veneers" RM1,500 – RM2,200 per tooth; "Prices are estimates. A personalised quote will be provided after your consultation." | 2026-10-07 |
| family-dental-clinic-deepen-45 | https://familydental.my/denture-false-teeth | Dentures page, read 2026-10-07: "What Is the Cost of Dentures in Malaysia?"; estimated costs given as general ranges, followed by "Actual prices may differ depending on the clinic’s location, the dentist’s expertise, and additional treatments required." | 2026-10-07 |
| family-dental-clinic-deepen-46 | https://familydental.my/root-canal | Root canal page, read 2026-10-07: "Root canal treatment cost in Penang typically ranges from RM650 to RM1,800 per tooth"; "Book a consultation for an accurate quote based on your specific case."; the page explains what the treatment is and how it is carried out | 2026-10-07 |
| family-dental-clinic-deepen-47 | https://familydental.my/teeth-whitening | Teeth whitening page, read 2026-10-07: "Average Teeth Whitening Price in Malaysia"; "Teeth whitening treatments in Malaysia typically range from RM500 to RM2,500, depending on the clinic, whitening method, and treatment package." | 2026-10-07 |
| family-dental-clinic-deepen-48 | https://familydental.my/wisdom-teeth-removal-surgery | Wisdom teeth removal page, read 2026-10-07: "The Wisdom Tooth Removal Procedure Like at Family Dental Clinic"; "Anaesthesia options vary by case, with local anaesthesia most common and sedation or general anaesthesia used if needed."; "Our dentists are experienced and professional in performing minor oral surgery for wisdom teeth removal."; the procedure, aftercare and recovery are explained step by step; prices only under "General Price Range in Malaysia:" ("Simple extraction (fully erupted): RM150 – RM300 per tooth"), with "Other cost factors may include X-rays, consultation fees, and the clinic’s location." | 2026-10-07 |
| family-dental-clinic-deepen-49 | https://familydental.my/braces | Braces page, read 2026-10-07: "Whether you are considering conventional metal braces, self-ligating braces, ceramic braces or clear aligners, we will explain your options, expected treatment journey and costs before you decide to proceed."; "An examination is necessary before an accurate treatment fee can be provided."; "Following your initial consultation, you will receive a detailed quote with no hidden fees."; no price figure and no consultation fee on the page | 2026-10-07 |
| family-dental-clinic-deepen-50 | search:best dentist Penang / English speaking dentist Penang / dental implants Penang / emergency dentist Penang / Penang dental clinic for expats | The five canonical Penang queries on 2026-10-07 (google.com, English, Malaysia, non-personalised, read in the clinics' opening hours; the AI Overview where one was shown, the three local results and the first page of web results were read; "dental implants Penang" was loaded twice because its AI Overview changed between loads). | 2026-10-07 |
Change History
| Date | Change |
|---|---|
| 2026-10-07 | Re-read on 2026-10-07: the clinic's website (home, team, treatments, contact and enquiries pages, the four area pages and every treatment page — 60 pages in all), its Google listing and its Dental Departures profile. Confirmed: treatments, equipment (panoramic and cephalometric X-ray, no CBCT), WhatsApp booking, opening seven days a week, same-day help for sudden pain, care for tourists and expats; Google 4.9 from 231 reviews, newest 2026-09-30, owner replies up to 2026-09-29. Recorded: the team page now names Dr. Tan Wei Sern, Dr. Michelle Goh and Dr. Soo Ping Qin; the Google listing gives a 5 PM closing on Monday, Tuesday and Friday while the site says 6pm. The price tables on the site remain general Malaysian market ranges, not the clinic's own fees. Corrected: recurring complaints — of the five one-star reviews only one falls within the last 24 months (June 2025, a charge not announced beforehand); the earlier reviews disputing a bill date from 2018 and 2023, so no current pattern is recorded. Still unverified: the Facebook page and TripAdvisor were not re-read on this date. Visibility re-checked on 2026-10-07 with the five canonical Penang queries, read once for every card compared; AI Overviews, local results and the first page of web results all counted. The clinic appears in 4 of the five. |
| 2026-09-29 | Checked for a TripAdvisor listing: a name-and-city search on TripAdvisor found no matching profile, and the clinic's own website carries no TripAdvisor link. Recorded: not listed on TripAdvisor. |
| 2026-09-18 | Re-read on 2026-09-18 together with a neighbouring clinic's re-read: all 59 pages of the clinic's website, its Google listing and reviews, its Facebook page and the Malaysian Dental Council register. The practice has two units at Prima Tanjung Business Centre, Tanjung Tokong; the other place names on its site are nearby areas it serves, not branches. Corrected: the price tables on the site (implants, crowns, fillings, consultation and X-rays) are general Malaysian market ranges, and the site states its price guide does not represent the clinic's own rates, so no fees are recorded as published; the structured data names the organisation only. Confirmed from the clinic's own pages: same-day care for sudden tooth pain, visits from tourists and expats, children's dentistry up to age 7, evening hours on Wednesdays and Thursdays and weekend opening. Google: 4.9 from 231 reviews; three one-star reviews from about 2018 to 2025 describe bills higher than quoted, and the clinic answered all six reviews of three stars or fewer. The three dentists on the team page are registered at the clinic's address in the dental council register. |
| 2026-09-17 | Recorded on 2026-09-17 from the clinic's own Google Business Profile: emergency dental service is one of the categories the clinic lists for itself, which resolves the point left open when only its blog articles mentioned the word. |
| 2026-09-17 | Search visibility checked on 2026-09-17 for the five standard Penang queries: the clinic's own site ranked for "dental implants Penang" and for "Penang dental clinic for expats"; not present for "best dentist Penang", "English speaking dentist Penang" or "emergency dentist Penang". |
| 2026-09-17 | Re-read on 2026-09-17: the clinic's website (treatments, team, contact and crown-price pages) and its Google listing. Recorded: dentist names and an address with a map link now published; children's dentistry and braces offered; evening hours on Wednesday and Thursday; a Facebook page linked from the site; Google 4.9 from 231 reviews, no repeated complaint pattern and no signs of review manipulation. Corrected: the crown page's price range is explicitly marked as general market reference rather than the clinic's own price, so the crown price criterion is recorded as not published. Still unverified: whether the clinic documents emergency or same-day care. |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, clinic operating normally. Corrections: filled in address (98-1-27, Jalan Fettes, Prima Tanjung Business Centre, Tanjung Tokong — previously blank) and corrected phone from stored +60 4-899 0013 to +60 10-886 0830 (matches both the clinic's own site and its Google Maps profile). Captured first Google rating/review data: 4.9 stars, 224 reviews. |
| 2026-08-25 | License verification 2026-08-25 against Malaysian Dental Council register (mhps.moh.gov.my): clinic premise confirmed as genuinely MDC-registered at its Tanjong Tokong address (4 dentists); no distinct clinic license number is published. |
| 2026-08-25 | Recorded sedation / general anaesthesia availability (informational): documented as available. Wisdom teeth removal page states GA used when needed, alongside local/sedation. |
A question or a correction?
Have a question, a suggestion, or a correction to this page? Get in touch — we read every message. Verified data corrections are reviewed against sources and applied with a public change-history entry.